This Shipping & Fulfillment Policy (“Policy”) is part of the Terms and Conditions of ElegantAdobe, operated by GrowthFactor LLC (“Company,” “we,” “our,” or “us”). By placing an order on our website https://elegantadobe.us, you (“Customer”) agree to the terms set forth below.
Thank you for shopping at Elegant Adobe US.
We aim to provide a smooth and reliable shipping experience for all customers.
Order Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email once your order has been shipped.
Shipping Time
Shipping times vary based on the destination and product availability:
- United States: 5–12 business days
- International Orders (if applicable): 10–20 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
Shipping Costs
- Shipping charges are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available on selected products or during promotional periods.
Tracking Information
- Once your order ships, you will receive an email with a tracking number.
- Tracking information may take 1–3 days to update after shipment.
Wrong Address / Address Changes
Please ensure your shipping address is correct at the time of purchase.
- If you need to update your address, contact us immediately at support@elegantadobe.us.
- We cannot guarantee changes after an order has been processed or shipped.
- Orders shipped to an incorrect address provided by the customer are not eligible for refunds.
Shipping Delays
We are not responsible for delays caused by:
- Weather conditions
- Carrier issues
- Customs processing
- High holiday traffic
However, we will assist you in tracking your package as needed.
Lost or Stolen Packages
If your package is marked as delivered but not received:
- Check with neighbors or your mailbox/parcel locker.
- Contact the shipping carrier for assistance.
- If the issue remains unresolved, contact us with your order details.
We will help investigate but cannot guarantee replacements for carrier-confirmed deliveries.
International Shipping (If Offered)
Customs fees, taxes, or import duties are the customer’s responsibility.
These charges vary by country and are not included in product or shipping costs.
Contact Us
For any shipping-related questions or concerns, please contact:
Our business address is:
17000 Bissonnet Street, Unit #1511, Richmond, TX 77407, United States
sales@elegantadobe.us
+1 (832) 252-1341