This Return & Refund Policy applies to all purchases made on elegantadobe.us.
1. Return Window
Customers may request a return within 30 days of receiving their order.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused
- The item must be in its original condition and packaging
- Proof of purchase is required
Items that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final-sale items
- Items marked as non-returnable on the product page
4. How to Request a Return
To request a return, contact us at:
Include:
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Do not send items back without receiving return instructions.
5. Return Shipping
- United Kingdom: Return shipping is free
- All other countries: The customer is responsible for return shipping costs
Original shipping charges (if any) are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
We may request photos before providing return or replacement instructions.
7. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be issued within 5 business days
- Refunds are sent to the original payment method
Processing time by banks or card providers may vary.
8. Late or Missing Refunds
If you have not received a refund after approval, check with your bank or payment provider.
If the issue continues, contact us at support@elegantadobe.us.
9. Exchanges
We do not offer direct exchanges.
If you need a different item, please place a new order after your return is processed.
10. Contact
For all return and refund questions:
support@elegantadobe.us
+1 (832) 252-1341